Menu

Issue routing

Route the issue to the right record.

A useful complaint identifies the affected page, enquiry, quotation, document, equipment or project context—and states the correction or outcome being requested.

01 · Identify the record02 · State the impact03 · Request the outcome

Choose a route

Different issues need different evidence.

  1. 01

    Website, form or accessibility issue

    A broken page, unreadable diagram, inaccessible interaction, failed enquiry step or incorrect website behaviour.

  2. 02

    Privacy or enquiry-data concern

    A question about details submitted through the public website, consent, correction or an enquiry record.

  3. 03

    Product, service or project matter

    A requirement, quotation, delivery, documentation, site activity or agreed project-scope matter.

  4. 04

    Public fact, credential or technical correction

    A potentially inaccurate company fact, public document status, catalogue statement, calculation, citation or diagram.

Make the next action clear

One message should create one reviewable record.

01ReferenceExact URL, date, quotation, order, drawing or project reference if one exists.

02ConcernThe specific statement, event, failure or barrier—not only a general expression of dissatisfaction.

03EvidenceRelevant, lawful and minimally sensitive material needed to reproduce or check the issue.

04Requested outcomeCorrection, clarification, access support, record review or a project discussion.

General contact

Not sure which route fits?

Use the main contact page and name the type of issue in the first line. Do not include passwords, payment credentials or unnecessary personal records.

Open contact routes